How long will it take to receive my order?

We’re a small-batch business, which means every order is thoughtfully made, packed with care, and takes a little more time to ship.

We typically ship orders within 3-5 business days (Monday–Friday). During especially busy times—like launches, holidays, and restocks—please allow up to 5-8 business days for your order to ship.

Once your order has shipped, delivery usually takes 3–5 business days, depending on the carrier and your location.

Do you accept returns or exchanges?

Because our products are made in small batches, we currently do not offer refunds or exchanges.

We want your order to arrive safely and in perfect condition. If your item arrives damaged (such as broken glass), please email us within 3 business days of delivery, and we’ll be happy to help with a replacement.

Please email info@sweetredolence.com with:

• A clear, close-up photo of the damaged item

• A photo of the box and all packaging materials used to protect the item

• A photo of the shipping label on the box

Please email us rather than sending a DM so we can make sure your request doesn’t get lost and can be handled as quickly as possible. 

What if my package is stolen or delivered to the wrong address?

Once your order has been shipped, Sweet Redolence is not responsible for packages that are stolen, delivered to the wrong address, or otherwise mishandled by the shipping carrier.

If USPS or UPS is unable to deliver your package correctly, you’ll need to file a claim directly with the carrier. Unfortunately, these situations are outside of our control.

We recommend shipping your order to a safe and reliable address where someone can receive your package.

Please double-check your shipping address!

We kindly ask that you take a moment to review your shipping address before placing your order.

If an incorrect address is entered and your package is returned to us, a $7.95 re-shipping fee will apply. Unfortunately, we do not receive a refund for the original shipping cost when a package is returned to sender, so this fee covers the cost of shipping your order again.

For any shipping concerns, please email info@sweetredolence.com rather than sending us a DM. This helps us keep everything organized and ensures we can get back to you as quickly as possible.

Do you offer wholesale?

Yes! We’d love to work with you.

If you’re interested in carrying Sweet Redolence in your shop, please email info@sweetredolence.com to learn more about our wholesale options and pricing.

We’d be so happy to have you as part of the Sweet Redolence family!

Which shipping carriers do you use?

We ship with USPS and UPS.

Shipping is a simple flat rate of $7.95, regardless of the size of your order.

Can I send an order as a gift?

Absolutely!

We love being part of your special moments.

Our invoices never include pricing. Instead, they include an itemized receipt, which can also serve as a gift receipt.

Want to add a little something extra? Just leave your special message in the order notes before checkout, and we’ll make sure to highlight it for the recipient.

If you’re sending a gift directly to someone, just be sure to enter their shipping address at checkout. We’ll take care of the rest.